Jessica Longen Graduate School Topology of Technology          University of Technology Darmstadt Karolinenplatz 5, P.O. Box 1404 64289 Darmstadt longen(at)ifs.tu-darmstadt.de Fon: +49 (0)6151 1543076   This profile will not be updated anymore. Please visit http://www.wiso.tu-dortmund.de/wiso/ts/de/forschung/projekte/DiscGo/index.html

Dissertation Project

“Technology use, outsourcing and networking processes.” (working title)

My dissertation investigates the interplay of outsourcing processes and the use of different technologies in organisations. The main point is that the use and the implementation of technology are framing (inter-)organisational network processes as well as they are enacted by them.
Empirically, the research will be based on case studies conducted in German call centres as paradigmatic cases of (spatial) flexible and technology based organisations. As call centres generally use a wide range of technologies I will concentrate on applications enabling the management of organisational processes, particularly on staffing tools and call-routing systems. Both technologies raise options for the quick (re-)arrangement of the work or call flow.

Research Interests

Sociology of work and organisation
Studies of Technology
Qualitative research methods

Short CV

• October 1998 - January 2005: Studies of social sciences at the University Duisburg-Essen, minor: psychology
  Masterthesis („Diplomarbeit“): „Technology and practice in the organisation of the university. A case study about the realisation of 'e-learning' concepts in teaching“
• Teaching assistant for sociology of organisation and social theory. Student and research assistant at the chair of Prof. H.-G. Brose, sociology of work and organisation.
• From July 2004 research assistant for the “Global Call Centre Industry Project“ coordinated by Prof. PhD Karen A. Shire, und PD Dr. Ursula Holtgrewe.
  From February 2005 till august 2006 employment as research associate
  From March till May 2006: guest researcher at the ILR School of the Cornell University, Ithaca USA.
• Since November 2006 DFG-Fellow at the post graduate school „Topology of Technology“, University of Technology, Darmstadt
  From end of april till midth of june 2008 visiting researcher at the UC Davis, USA.

Publications

	Holtgrewe, Ursula; Mottweiler, Hannelore and Jessica Scholten (2005): Informatisierte Arbeit und unsichtbare Qualifikation in Callcentern. FIFF Kommunikation (4)2005: 15-23.
	Holtgrewe, Ursula; Longen, Jessica; Mottweiler, Hannelore and Annika Schönauer (2009): Global or embedded service work: the (limited) transnationalisation of the call-centre industry. Work Organisation, Labour and Globalisation. 3 (1), Summer 2009: 9-25.
	Scholten, Jessica and Ursula Holtgrewe (2006): The Global Call Centre Industry Project – Deutschland: Erste Ergebnisse der Telefonumfrage für Deutschland, Duisburg August (2005) Duisburger Beitrag 2/2006. soziologie.uni-duisburg.de/forschung/dbsfin.html.
	Sieben, Inge; de Grip, Andries; Longen, Jessica and Ole Sørensen (2009) "Technology, Selection, and Training in Call Centers," Industrial & Labor Relations Review, Vol. 62, No. 4, article 5. available at: digitalcommons.ilr.cornell.edu/ilrreview/vol62/iss4/5

Conferences

	Holtgrewe, Ursula/Scholten, Jessica (2005): Call centres in a co- ordinated economy: Flexible skill, skilled flexibility. Contribution for the NWO/SISWO Conference “ICT, the Knowledge Society and Changes in Work”, Den Haag 9th/10th June 2005.
	Holtgrewe, Ursula/Scholten, Jessica (2005): The Global Call Centre Industry Project. Country report: Germany. Contribution for the Workshop “The Global Call Center Industry - Emerging Patterns of Employment, Union Representation and Job Design". Berlin 23rd/24th June 2005.
	Longen, Jessica (2007): Technology use and outsourcing networks. Contribution for the IFIP 9.1 Workshop, St. Gallen/Schweiz 6th of June 2007.
	Longen, Jessica (2007): Technology use and networking processes. Contribution for the Lancaster Sociology Summer Conference. Lancaster 6.-8. Juli.
	Longen, Jessica/Will-Zocholl, Mascha (2007): Technology use and networking processes - a comparison of the automobile and call center industry. Contribution for the Summer School "Technologies and their environments", Bingen 08.-13. Juli 2007.
	Scholten, Jessica (2006): Technology, Outsourcing and the Internationalization of Service Work. Contribution for the 18th Annual Meeting on Socio-Economics (SASE): “Constituting Globalisation: Actors, Arenas and Outcomes”, Trier 30th June-1st July 2006.
	Sørensen, Ole H./Scholten, Jessica (2006): Technology and HRM. Contribution for the „UK Call Centre Association Conference“, Edinburgh 15th November 2006.